COVID-19 Assistance

French bee is committed on making you travel in total safety and serenity.

Get insured free of charge

It is the reason why we have chosen to be one of the first French airlines to protect and insure its passengers free of charge. Through our Covid-19 Assistance, we guarantee transparent support.


What's Covered?

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If, during your trip you are positively tested for Covid-19, or if the pandemic was to disrupt your trip, your medical expenses, on site accommodation and repatriation flights are all supported.

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Consequent to your departure, your free assistance is automatically activated and covers you for a period of 30 days upon arrival at your destination only (therefore outside your place of residence).

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For all your trips planned between October 1st ,2020 and March 31st, 2022, regardless of the date of purchase. (ex: I bought my ticket in November for a trip in January, I am covered by the Covid-19 Assistance guarantee)

How does the COVID assistance work?

If during your trip you are diagnosed with the virus, we cover your medical expenses for an amount capped at € 150,000 per person and your quarantine accommodation costs for a maximum amount of 150€ per night for 14 nights.
Also, if during your trip the borders were to be closed due to the COVID-19 pandemic, we will cover your accommodation costs up to 150€/night, for a maximum of 14 nights. With COVID-19 assistance, you also benefit from the following guarantees:

  • Medical repatriation assistance in the context of an epidemic or pandemic of COVID-19 up to the actual costs
  • In the event of an impossible return, we cover the repatriation costs up to 1,000€  per person and 50,000€ for a group

How to get the COVID-19 assistance

This assistance is included in your ticket for all flights between October 1st ,2020 and March 31st, 2022, regardless of the booking date of your trip and irrespective of the purchase channel (, travel agency, call center, airline boutique at the airport etc.…).

If you are tested positive with the coronavirus during your trip or find yourself unable to effectively return home, follow these steps:

  1. Consult the email sent by French bee 2 days prior to your departure: you will find a contract number and the dedicated assistance number

  2. Contact the assistance platform

  3. Follow our partner’s instructions (Assurever)


The key points of your free assistance:

  • Coverage offered for each trip between October 1st ,2020 and March 31st, 2022
  • A guaranteed protection without extra cost, available regardless of your class of travel
  • A dedicated helpline for assistance, available 24/24
  • Valid for 30 days upon arrival, starting from the date of your first flight
  • Medical repatriation in the context of the epidemic (real costs covered)
  • Repatriation in case of an impossible return (ex: closed borders) covered for up to 1,000€ /person and 50,000€ / group
  • Covering of medical costs related to Covid-19 up to 150,000€ / person
  • Accommodation costs covered (quarantine or impossible return) up to 150€ per night for 14 nights.

Frequently Asked Questions

Common questions


COVID-19- Fly safe with French bee

Discover how French bee ensure your safety and well-being at every step of your travel journey