Tarmac delay

The French bee Tarmac Delay Plan

The French bee Tarmac Delay Plan is compliant with the requirements and regulations of the lengthy tarmac delay rules issued by the U.S. Department of Transportation (DOT). It is only applicable to tarmac delays that occur at U.S. airports.

A tarmac delay occurs when an airplane on the ground is either awaiting takeoff or has just landed and passengers do not have the opportunity to get off the plane. French bee assures that the airline has sufficient resources in order to effectively deal with lengthy tarmac delay situations.

Our plan has been coordinated with Airport Authorities, Customs and Border Protection and the Transport Security Administration at San Francisco – SFO and at our regular diversion airports of San Francisco - SFO.

Tarmac delay time limits

French bee will not permit an aircraft to remain on the ground at a US airport for more than four hours, before allowing passengers to deplane, unless:

  • the pilot-in command determines that there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers, or
  • Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to disembark passengers would significantly disrupt airport operations.

Passenger Care Measures

French bee will provide adequate food and water no more than two hours after the aircraft leaves the gate (in case of a departure) or touches down (in case of an arrival), if the aircraft remains on the tarmac, unless the pilot determines that this is not possible for safety or security reasons.

French bee will provide operable lavatory facilities and adequate medical attention, if needed, while the aircraft remains on the tarmac.

Passenger communication

French bee crew will inform the passengers of the reason for the tarmac delay (if known) and provide update of the status of the delay, beginning 30 minutes after the scheduled departure and every 30 minutes thereafter.

For aircraft that remain at the gate with the flight door open, French bee will inform the passengers if they may leave the aircraft and return to the gate or another disembarkation area, if such an opportunity exists, beginning 30 minutes after the scheduled departure (including revised departure times) and every 30 minutes thereafter.