EasyUpgrade FAQ

Not all flights and passengers are eligible. An e-mail is sent to the passenger taking a flight and being eligible for the EasyUpgrade program. This e-mail is sent 5 days before the flight's departure, a second e-mail is sent 48 hours before departure. You can also find out if your flight is eligible from the ""manage my reservation"" page or on the program's explanatory page.
All passengers may be eligible for an upgrade, provided that all passengers in the file are over 12 years old and accompanied and have not made any specific request for their reservation (e.g. UM, passengers requiring assistance, groups...).

Your bid is the price you are willing to pay, per passenger, in addition to the original ticket price, to be upgraded on the specified flight. There is a minimum and maximum value for each flight. 

PLEASE NOTE:

If your booking file involves multiple passengers, your bid will be applied to all passengers and the amount of your bid will be multiplied by the number of passengers in your file.

Only the bids accepted by French bee will generate a debit on your card. Please note: If you accept an upgrade at the price offered by French bee (this price corresponds to the maximum value of the bid defined for the flight), you will be debited immediately according to the banking information provided."

You can bid, modify or cancel your bid up to 07 hours before your flight's scheduled departure time.

When the bid is accepted, you will receive a confirmation email and you will be debited with the last amount you indicated during the bidding. You will not be able to change, cancel or transfer the accepted bid for an initial flight to another flight. The bid is also non-transferable to a third party. If you decide to change your flight after your bid has been accepted, unfortunately you will not receive a refund or credit note as compensation.

When the offer is refused, an email of non-acceptance of your bid will be sent to you 6 hours before your flight departure time. No fees will apply and you will keep your original reservation.

No refund will be given if the Upgrade is not made due to an act of the Passenger: modification of his/her reservation, cancellation of his/her reservation, no show at boarding...

An accepted Offer cannot be refunded, except in the following cases:
- The flight for which the Offer was accepted has been cancelled by the Company and no rerouting is scheduled or rerouting is scheduled without an Upgrade.
- The flight was operated, but the Upgrade could not be completed due to a cause attributable to the Company (e.g., change of aircraft, operational, safety or security requirements, etc.).

In these two cases, the Passenger's payment card used for the payment of the Offer will be credited again with the amount of the Offer.  The refund will be processed in the currency used by the Passenger when submitting the Offer.

In the event of cancellation of the Upgrade, the Company shall not be liable and such cancellation shall not give rise to any compensation.

Your bid has been accepted ? What happens now? 

-    Your flight as been upgraded to Premium Blue. At the time of your check-In, you will receive a Premium Blue boarding pass. 
-    You will also shortly receive a new e-ticket via email reflecting this upgrade! 

⚠️ What happens if I made my registration online before getting upgraded?

Please proceed to the dedicated Premium Blue check-in counter at the airport. A French bee agent will provide you with your new boarding pass.

Your upgrade grants you priority access for check-in. Simply follow the Premium Blue line.