Your well-being on board is our priority! However, if you had not been completely satisfied with your trip with us, please send us your claims using our webforms below.
1- Select your request
Please select the reason of your claim in the forms available at the top of the page: delayed flight, cancelled flight cancellation, boarding, delayed/lost/damaged baggage or on board.
2- Fill out the form and send your claim
Mandatory fields are identified by an asterisk (*)
If necessary, you can add attachments to your complaint after clicking on "OK".
3- You'll receive a reference number by e-mail
Once your complaint has been sent, you will receive within the next few minutes an automatic confirmation containing a reference number.
This form is only intended for customers who have purchased their ticket directly through French bee (website, airport tickets office, call center) and whose flight(s) have been cancelled. If you bought your ticket from a physical or online travel agency, please contact them directly.
Before completing the refund request form, please read carefully the eligibility conditions stated in the form introduction.
Click on the link below to access the online form:
Do you want to make a claim about a delayed flight ? Please complete the form below.
Don't forget to attach to your request: a boarding certificate for each traveler (boarding pass and / or bag tag)
You want to contact us because of a problem at the airport or during boarding? Please use the form below.
You want to report a delayed, missing or damaged baggage ? We apologize that this happened, we will make every effort to resolve this issue as soon as possible, please use the form below and submit a claim:
Did your on board experience not meet your expectations? Find the appropriate claim form just here below: