Claims

Your well-being on board is our priority! However, if you had not been completely satisfied with your trip with us, please send us your claims using our webforms below.


1- Select your request

Please select the reason of your claim in the forms available at the top of the page: delayed flight, cancelled flight cancellation, boarding, delayed/lost/damaged baggage or on board.

2- Fill out the form and send your claim

Mandatory fields are identified by an asterisk (*)
If necessary, you can add attachments to your complaint after clicking on "OK".

3- You'll receive a reference number by e-mail

Once your complaint has been sent, you will receive within the next few minutes an automatic confirmation containing a reference number.